We pride ourselves foremostly on our Customer Service. We believe that exceptional customer service should be the primary aim of any trading company. Now in our 29th year of business, we believe we have offered excellent service which has resulted in our current reputation. We have a comprehensive customer feedback system and are proud that over 70% of our business is repeat. Below are some customer comments from recent projects. For more detailed project descriptions, please visit our Projects page.

"As I am based in the East Midlands, I usually choose local suppliers, but I selected Practicality Brown to supply trees and hedges for my own garden, which doubles as my office and where my clients visit".

"Timely arrival, with Prem on site to ensure smooth off-loading and planting, I could not have wished for a more efficient service. Since then, I have taken the recommendations of Practicality Brown on three projects, and they have been happy to accompany me on client visits, to ensure that my projects can be realistically achieved".

"Every other supplier relies on me to make decisions regarding what is feasible to plant on site, Practicality Brown actually took responsibility for all aspects of product selection and planting. I have shown future clients these current installations, and I am convinced that using Practicality Brown has ensured more work for my practice".

"The installation team, lead by Brian, have always respected the clients property and offer a careful and considerate planting service. They have offered invaluable on-site advice and I have modified planting specification with the client, after taking the advice of this experienced planting team".

F. Sinclair - Nottinghamshire

"We were delighted with our trees, I visited Practicality Brown's nursery at Iver and was advised to wait a few weeks, until the trees could be lifted without danger of shock. Everything went smoothly on the day of planting and we now have full screening of our swimming pool. Our neighbours were also impressed with the height of the trees, they do not know how little this solution cost".

Donna P. Walton upon Thames

Donna's neighbour subsequently came to us for advice and ordered a range of Instant Hedges and two specimen trees.

"We were impressed with the abilities of your installation crew and I noted the details of your company. We had a dispute with our other neighbour and your planting looked like the perfect solution. We ended up with selective trees and Native Mix instant hedge, together with rather exclusive Taxus hedge to the front of the property. We are delighted with your attention to detail. We are so pleased our neighbour found you and you provided so much information before you even came to plant".

Rebecca Wilson, Walton upon Thames

"This was one of the few times when I spent that kind of money and stood back after installation and been totally over the moon with the result. Excellent product and service".

Ben Coughlan, Berks